-
Helping old ladies
Today, while relaxing on the beach and being generally magnificent, an old lady asked for directions to the hospital. It turned out she was here on holiday, knew no one and had been operated on for heart problems ten days earlier. She was very much in a pickle. Being a naturally wonderful and caring person,…
-
Julian tip #1
Never acknowledge an apology. An apology tips the balance of power in your favour. When you acknowledge an apology, you return that power to the person making the apology. Instead, remain silent or continue talking as if the apology had not been given. This creates an imbalance, that destabilises the other party like the set…
